Why companys fail at outsourcing

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An Employee Facepalms in front of his computer

Many companies are looking into outsourcing these days. Although, as you may have already seen in other articles, that the main reason for outsourcing is saving money. However, is this a good enough reason to actually make the investment?

Many people still believe that outsourcing is essentially companies that put “troops on the ground” for you. Unfortunately, in many cases this is true. Many businesses prefer to sacrifice quality over quantity. For Summit Horizon Solutions, this is far from true. Rather than treating every member of the team as a number, we prefer to think of hiring as ‘adding to the family’. We understand that if treated greatly, our staff will make us great.

Following on from this, anyone who has worked in telemarketing or sales or even data mining understands that “employee turnover” is normally quite high. Although we do have staff that comes and go, we try to nurture those who do stay. These are measures we do take to keep our quality up and always strive for the best.

A group of employees commending another employee

In the BPO industry, many companies function on very fixed terms. For instance; differences in holiday schedules may vary availability or long-term contracts. However more now than ever, companies like Summit Horizon Solutions, are able to provide more flexibility in work schedules to the needs of the client. If you know what you are looking to get out of the BPO industry, you’ll certainly get the most out of it.

To really break it down for you, here are a few things you consider before getting into the BPO industry; Will the BPO company I choose, be able to deliver the quality of work I need? Is my goal clear for what I want from the BPO industry? Can I have a team that I can really rely on to get the job done? With this in mind, consider what you need before making the move.