Does your business depend on the internal support your teams give each other?
Such as field staff that needs to call your office team.
How about your customers needing follow-up attention on a service or product you provide?
Or maybe you have one department that needs to call another department in your organization for support?
If you answered ‘yes‘ to any of these questions, you probably know all too well that having a good support structure in these areas is pivotal to your business’ success. By now, you’re likely also very much aware that the cost of having the support of this kind can be expensive.
The good news is that we can assure you that it does not have to be.
Perhaps it’s time to consider outsourcing your technical support operation to help lower your costs, increase staff numbers while virtually eliminating your employer-employee liabilities.
We have professionally trained staff, full of agents with years of experience in the technical support industry. Our agents’ resume includes dealing with CRM systems for clients, like:
Cox Communications, AT&T, USA Medical Billing Systems, Samsung Solutions, and many more.
Most agents in this line of work make between $12-$16 per hour; however, did you know that in all actuality the average cost to house an in-house employee is $20-$30 per hour, after factoring in:
Taxes, Benefits, Over-time, Workers comp, and Facilities.
Our clients report to have saved as much as 57% on their overall overhead; however, they all unanimously agree that the biggest savings were on the employer-employee liability.