Workforce Optimization
Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.
- Implementation of a scheduling solution: For optimizing the workforce, assignment of specific tasks to specific individuals should be enabled with respect to time.
- Involvement of key stakeholders: Leadership and employee and any other stakeholder should be involved in the different decisions made.
- Task assignment and matching the skill should be the top most priority: This will ensure the proper job is undertaken by the proper human resource.
- For managing compliance, deployment of tools: These helps in driving results and improving the overall visibility of different steps.
Analysis report
Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.
"In a year like 2020 when everything seemed to fail, the agents that Summit Horizon has provided have gone beyond the line of duty to keep our business running. We consider SHS to be more than just a vendor, they are a trusted partner."
Juan Jose GuertaDirector of Operations for SoloPower-Tech"The team at SHS has over-delivered at every step of the process, and we consider them core to our operations. They are a reliable partner that has brought steady growth into our business over the years. For consistent quality and results, we highly recommend Summit Horizon Solutions."
Mick DinninCEO of Outboundify"We love the end results they deliver on all our projects, definitely our #1 choice for BPO and Call Center solutions provider. Their commitment to our organization’s goals is matched only by our own, making you feel like they are a true and sincere extension of your business. Summit Horizon Solutions…their slogan and name really does say it all."
Whitney BaumgartnerVice President for ePay-Data
Task assignment strategy
Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.
Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.
Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.
- Process
- Management
- Strategy
Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.