Preparations You Need Before Going into the BPO Industry

A business man ready to run

So you wanted to work in the Business Process Outsourcing (BPO) industry and want to increase your chances of getting hired there?

 Or maybe, you just want to prepare yourself for the job? 

Then here are some tips you can do to prepare yourself before entering the industry. 

A woman researching on her laptop

Research About the Company You Are Applying To

Sun Tzu wrote in the Art of War that to win a war, you should know your enemy. 

And although getting a job is not a literal war, the preparation for getting it has the same principle when going to war. 

So, in this case, your “enemy” is the company or companies you wanted to get in. 

To conquer them, you need to know more about them, so do your research because not all BPOs are the same. Learn about them, what are their values, vision, and mission; recent news about them; products and services, and key players in the company. 

Those are some information you can strategically use during an interview to present yourself as a good fit for the company.

Two men in business clothes in an interview

Review Possible Interview Questions

Even if you’ve been through a lot of interviews in your life, it wouldn’t hurt to review again some possible questions interviewers might ask you. 

You can always check different websites to check possible questions and answers during an interview. 

Aside from those, here are other general questions you can prepare for:

Tell me about yourself?

What are your strengths and weaknesses?

What can you contribute to the company?

Why should we hire you? 

What do you know about the company?

An English teacher on a blackboard

Review Your English

When people talk about BPOs, one thing that first comes to mind is working in a call center (where being fluent in English is important). Although there are other accounts and departments including a back-office, reviewing English can still be an asset.

Since your company is working with foreign entities, there’s a chance you’d still have to interact with other people using English. 

Employees discussing their work schedule

Prepare Your Body for Shifting Work Schedules 

Lastly, prepare your body for shifting work schedules, which is inevitable when working in a BPO, especially in an offshore BPO. 

Here are some things you can do to prepare your body for that kind of schedule: 

Take enough sleep

Eat lots of fruits

Lessen your alcohol intake

Do a lot of physical activities.