Knowing trends for businesses is like seeing into the future.
It can be an advantage to a business and save it from future business disasters.
In fact, when business owners, managers, and employees are familiar with current trends, it can give them an idea of what steps they should take to capture market opportunities, introduce innovation and prepare for business risks.
Here are some trends different players in the outsourcing industry should look out for:
Robot Process Automation (RPA) use in outsourcing to accomplish tasks can increase efficiency in businesses.
According to Deloitte, RPA is based on the concept of AI robots and can be easy and convenient to deploy.
Moreover, the technology would be helpful, especially in performing higher volumes of IT support and back-office processes such as finance, accounting, etc.
Also, the use of RPAs would present cost-saving and operation opportunities to service providers, upping their capabilities.
Strong Social Media Presence
Social media has been around for quite some time now.
However, with COVID-19 around and its social distancing and quarantine restrictions, people are more prone to communicate and do everything on social media.
Also, there are a lot of studies showing that people spend a lot of time on social media.
In fact, individuals who visit Facebook usually stay there for around 10 mins.
On the daily, people spend an average time of 58 minutes on Facebook.
Technology has also made it easier for businesses to advertise online making it more crucial to create good marketing on social media.
Increase of Remote Working
Big tech companies such as Twitter and Shopify announced that their employees can choose to work remotely forever.
With COVID-19 around and the vaccines still in development, it would be difficult to foresee when things will return to normal.
Also, in recent years, working remotely has become easier due to a lot of technological developments.